It was on the train to Pamplona when I realized I had a choice. Granted I was still buzzed from the previous night in Barcelona and probably pontificating a bit, but this proved productive nonetheless.

The most important thing is to remember that you when you leave work you need to leave everything that happened that day behind you at the office. Do not take anything that was said to you over the phone home with you. Go home and relax and take care of yourself. It is important to de-stress from time to time. Even if you are working long days you need to take a break from the telephone from time to time and take a walk or grab a cup of coffee. This will allow you to remove yourself from your work for just a little bit. If you are sitting at your desk all day dealing with customers you are going to get stressed for sure.

There are times when the customer can make you angry and you might want to argue back but it is very important that you do not argue back. Remember that two wrongs don make a right and just because the customer is arguing and getting mad it does not give the right to argue back. When dealing with an angry customer you need to try to calm the irate customer as best you can. Be patient and understand that once the customer has had a chance to tell their side of the story they may calm down.

Pamplona was the perfect place to embrace this new found liberation as the entire city was buying San Fermin outfits for the festival. I had much company as I strolled the streets, looking for my white Capri pants and red scarf. And I fit right in, no one we met ever knew I didn’t have my belongings…of course, until we told them, clinking glasses in a toast, then moved on to the next topic.

Finally he called a business that used a 24/7 call center to get their messages, and he was shocked to hear a live voice answer his call! He was so pleased to get this wonderful call center service that he was immediately attracted to this company. The next morning, he received a phone call from an interviewer at the company, just as he had asked! He could not believe how timely and precise this 24/7 call center was. He claims is was “the most convenient service ever. The company made a wonderful decision to take advantage of this 24/7 call centers near Tijuana, Baja California.” Mr. Scott got the job, and even though his credentials were extraordinary, he gives the credit to the 24/7 call center.

Prospect stuffing EUR” all right, while it might sound really nice to fill the pipeline with a lot of B2B leads (in the hope that some of them will become an actual deal), what are you going to do if all of these prospects come through? Will you be able to handle all the demand? It really is much better to deal with each prospect in succession. This will save your firm from embarrassment.

Relish the simple joys of life EUR” everything does not have to be a grind. The key here is finding something in your work that you really enjoy. If you are happy with what you are doing, then you can never call that work.